We've changed how contacts are merged with regards to contact loyalty. We now merge as detailed in the below scenarios.
Matches with one contact, email address is the same but different loyalty number. Update loyalty number.
Matches with One contact, email address and loyalty number are different. Create a new contact.
Matches with multiple contacts, some with loyalty and email. If loyalty and email are different from incoming create new contact.
Matches with multiple contacts, some with loyalty and email. If email address is the same but loyalty number is different, update loyalty.
Matches with no contacts; create new contact.
Matches with no contacts with loyalty; normal merge preserving loyalty pair.
👨💻Ella
Last updated 2 years ago
